Last updated: 18 August 2026
At LIFSONA, we aim to make every order experience simple and reliable. This Shipping Policy explains how orders are processed and delivered when you purchase products from our website.
1. Order Processing
Orders are processed after successful payment confirmation.
We aim to process orders within a reasonable timeframe. Processing times may vary depending on product availability, order volume, customization requirements, and other circumstances.
If there is any significant delay in processing your order, we will make reasonable efforts to inform you.
2. Delivery
We deliver orders to serviceable locations within India.
Estimated delivery timelines may vary depending on your location, product availability, courier service, and other factors. The applicable delivery information, where available, will be communicated during the ordering or checkout process.
Delivery timelines are estimates and are not guaranteed.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed before you complete your order.
Shipping charges may vary depending on the delivery location, order size, product, or other applicable factors.
4. Tracking Your Order
Where tracking is available, tracking information may be provided after your order has been dispatched.
You can use the tracking information provided to check the status of your shipment through the applicable delivery partner.
5. Delivery Delays
Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:
- Weather conditions
- Natural disasters
- Transportation disruptions
- Courier delays
- Public holidays
- Incorrect or incomplete delivery information
- Other unforeseen circumstances
We appreciate your understanding in such situations.
6. Incorrect Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
LIFSONA cannot be held responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
If an order needs to be re-shipped because of an incorrect address provided by the customer, additional shipping charges may apply.
7. Damaged Packages
If your package appears damaged when delivered, please take photographs or videos of the package and product and contact us as soon as possible.
For information regarding damaged, defective, or incorrect products, please refer to our Refund and Returns Policy.
8. Undelivered or Returned Shipments
If a shipment cannot be delivered because of an incorrect address, repeated delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, the order may be returned to us.
Any re-shipping may be subject to additional shipping charges.
9. Contact Us
If you have questions about shipping or the status of your order, please contact us through the Contact Us page on the LIFSONA website.