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Last updated: 18 August 2026
At LIFSONA, we want you to have a smooth and satisfying shopping experience. If there is an issue with your order, we are here to help.
Returns
We accept returns only for products that are damaged, defective, or incorrectly delivered.
Please contact us within 7 days of receiving your order if you need to request a return.
The product should be unused and, wherever applicable, returned with its original packaging, tags, and accessories.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging, if applicable
We will review the request and provide the appropriate resolution.
Non-Returnable Products
The following products are not eligible for return:
- Personalized or customized products
- Products that have been used or damaged after delivery
- Products without their original packaging or accessories, where applicable
- Products specifically marked as non-returnable
Refunds
Once your return request is approved and the product has been received and inspected, we will confirm whether the refund is approved.
Approved refunds will be processed through the original payment method, where applicable.
The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
Replacements
Where a product is damaged, defective, or incorrectly delivered, LIFSONA may offer a replacement instead of a refund, subject to product availability.
Return Shipping
For products that arrive damaged, defective, or incorrect, LIFSONA will review the issue and determine the appropriate return-shipping arrangement.
How to Request a Return or Refund
To request a return, refund, or replacement, please contact us through our Contact Us page.
Please include your order number and details of the issue so that we can assist you.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us through our Contact Us page.